Our return and refund policy is in line with Australian consumer law and as such depend largely on why you wish to return the item for refund.
If you change your mind or ordered the wrong equipment.
In general we are not required to provide a refund or replacement if you changed your mind, ordered the wrong equipment, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. However we wish to provide good customer service and we will consider your case. To assist us please consider the following:
If the product has a major problem.
If your product has a major problem you are entitled to your choice of a repair, refund or exchange. A major problem can be defined as when an item:
If your product has a major problem you do not have to return the product in its original packaging.
If your product is found not to have a problem you may be required to pay the transport and inspection costs. An estimate of inspection costs will be provided to you prior to completing the inspection.
If the product has a minor problem
If your product has a minor problem we can chose to do one of three things, we can either repair, replace or refund the product. This choice is at our discretion, however we aim to work with our clients to achieve a satisfactory outcome.
Customers can contact us regarding Return and Refund.
Call: (08) 9500 9120
Introwest will be happy to assist you. Please don’t hesitate to contact us if something went wrong.